Ken Matthews Blog

My name is Ken Matthews and welcome to my blog. I have been a Canadian small business entrepreneur and corporate executive for over 30 years. Over the years, I have worked for and with corporate clients like Citi, Home Trust, Nestle, BDO, Chubb, Ricoh Canada, Tech Data, Goodlife Fitness and many more. And, I have managed staff in both Canada and the Philippines. 

In March 2020, I was diagnosed with a tumor in my ear that quickly spread to my inner ear and up to my brain. The great surgeons at Sunnybrook Hospital in Toronto removed the Cancer and I will begin my radiation therapy on June 8th. 

I never thought it would happen to me. I am healthy. I play hockey 3 times a week, lift weights, and run. There is no reason why I should be getting sick right before my 50th birthday. Well, cancer doesn’t care! I was diagnosed with a tumor in my auditory canal at the end of

Hiring the right person for your business is critical. The wrong hire can cost you time. It can cost your business lots of money. It can also have a negative impact on the team. I have been hiring staff for over 20 years. And, I have made some great picks and some didn’t turn out.

Running a call center is not easy. You will have great days when things go your way. You will have days when you have technical issues, people issues, and complaint issues. The day to day challenges are not easy.  Customer expectations are exploding and it gets tougher each year. If you don’t keep your customers happy,

If you manage a sales or debt collection team, you hear it all the time. From the agents, supervisors and even the managers. There is no way we can hit the target.They keep raising the bar. We can’t do it!  Time for a reality check. Complaining won’t help you! You need to stop whining, change your mindset,

I just watched a video where Jack Ma offered advice to people entering the workforce. He tells the audience that your first job is the most important and you need to find a good boss. He then says to stay there for 3 years. My first job at National Sports Centre was a great job! They