Call Centre & Collections Leader

Ken Matthews is an experienced call centre and debt collections executive with over 25 years experience. He has managed a variety of campaigns in Canada and the Philippines. Some of his specialties include:  

  • ✅ Front End Collections
  • ✅ Back End Collections
  • ✅ Agency Management 
  • ✅ Collection Strategy
  • ✅ Customer Service
  • ✅ B2B Lead Generation
  • ✅ B2C Lead Generation 
  • ✅ Training
  • ✅ Call Centre Leadership
  • ✅ International Experience
  • ✅ Strategic Planning 
  • ✅ Call Centre Operations 

Call Centre Blog

6 Strategies For New Call Centre Agents
Congratulations! You just hired a new call centre employee. They spent a few weeks in training and now they are[...]
Thanks For Firing Me!
Have you ever been fired from a job? Have you walked into an office and had a manager tell you[...]
3 Things to Look For When Hiring
Hiring the right person for your business is critical. The wrong hire can cost you time. It can cost your[...]
Outsourcing Makes Sense
Running a call center is not easy. You will have great days when things go your way. You will have[...]
Expect To Win
If you manage a sales team or contact center, you hear it all the time. From the agents, supervisors and[...]
My First Job
I just watched a video where Jack Ma offered advice to people entering the workforce. He tells the audience that[...]