Call Centre & Debt Collections Leadership Blog

6 Strategies For New Call Centre Agents
Congratulations! You just hired a new call centre employee. They spent a few weeks in training and now they are[...]
Thanks For Firing Me!
Have you ever been fired from a job? Have you walked into an office and had a manager tell you[...]
3 Things to Look For When Hiring
Hiring the right person for your business is critical. The wrong hire can cost you time. It can cost your[...]
Outsourcing Makes Sense
Running a call center is not easy. You will have great days when things go your way. You will have[...]
Expect To Win
If you manage a sales team or contact center, you hear it all the time. From the agents, supervisors and[...]
My First Job
I just watched a video where Jack Ma offered advice to people entering the workforce. He tells the audience that[...]