Expect To Win

If you manage a sales team or contact center, you hear it all the time. From the agents, supervisors and even the managers. 

  • There is no way we can hit the target.
  • They keep raising the bar. 
  • We can't do it!  

Time for a reality check. Complaining won't help you! You need to stop whining, change your mindset, break the goal down in small steps and take action. 

The principle is quite simple. We tend to get what we expect both from ourselves and others. When we expect more, we tend to get more; when we expect less, we get less.

When you get better results, that will increase your credibility and self-confidence. It becomes a self-fulfilling prophecy and produces results. So if you want to increase your results, take action and expect to win.

And not just for yourself, do it for your team.


 

About the Author Ken Matthews

Ken Matthews is the VP of Collections at Peter Stephan Law Firm

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